Store Policy
Welcome to Keep it Polished! We strive to provide you with high-quality products and exceptional customer service. Please review our store policy to ensure a smooth and satisfying shopping experience.
1. Ordering:
- Product Availability: All products are subject to availability. In the event a product is out of stock after you place an order, we will notify you and provide an estimated restock date or offer a suitable alternative.
- Sizing Cart: Be sure to use the sizing chart provided on our About page to help you choose the correct size during the order process. Please note that selecting the correct size is your responsibility, and we cannot be held accountable if the wrong size is chosen.
- Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. Please review your order details carefully and contact us immediately if any changes are needed.
2. Payment:
- Accepted Payment Methods: We accept major credit cards, PayPal, and other payment methods as indicated on our website.
- Payment Security: All transactions are processed securely. We do not store any payment information on our servers.
3. Shipping:
- Domestic Shipping: Orders typically arrive within 4-15 business days after processing. Processing time is 2-3 business days.
- International Shipping: International orders have a flat shipping rate and may take 15-30 business days to arrive due to customs processing and other factors.
- Shipping Delays: While we aim to deliver within the estimated timeframe, delays may occur due to weather conditions, major holidays, or unforeseen circumstances.
- Order Tracking: You will receive a tracking number via email once your order has shipped.
4. Returns and Exchanges:
- Press-On Nails: Due to hygiene reasons, we do not offer refunds on press-on nails.
- Exchanges or Replacements: If you receive a product with major quality issues, you may request an exchange or replacement within 1-2 days of delivery. The product must be unused, in original packaging, and accompanied by a picture of the damaged item.
- Return Shipping Costs: Customers are responsible for the return shipping label cost, which will be deducted from the exchange or replacement.
5. Customer Support:
- Contact Us: For any questions, concerns, or assistance, please reach out to our customer support team at Keepitpolished@gmail.com. We are here to help and aim to respond within 24-48 hours.
6. Privacy Policy:
- Personal Information: We are committed to protecting your privacy. Any personal information you provide is used solely for processing your order and improving your shopping experience.
- Data Security: We implement various security measures to maintain the safety of your personal information.
7. Terms of Use:
- Website Use: By using our website, you agree to comply with our terms of use and policies. Unauthorized use of the website or its content is prohibited.
- Intellectual Property: All content on our website, including text, graphics, logos, and images, is the property of Keep it Polished and is protected by intellectual property laws.
8. Changes to Policy:
- Policy Updates: We reserve the right to update or modify our store policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.
Thank you for choosing Keep it Polished! We value your business and look forward to serving you. If you have any questions or need further assistance, please do not hesitate to contact us.
Accepted Payment Methods:
Credit/Debit Cards, PayPal, and Offline Payments.